Contact information

Last updated: May 20, 2026

At MamaRaya, your satisfaction is very important to us.

If you have any questions about your order, personalization details, shipping, returns, refunds, product care, or our policies, please contact us using the information below.

1. Customer Support Email

Email: support@mamaraya.com

To help us assist you faster, please include your order number, the email address used at checkout, and a brief description of your question or issue.

2. Business Hours

Our customer support team reviews and responds to messages during business hours:

  • Monday to Friday
  • 9:00 AM – 6:00 PM Hong Kong Time
  • Excluding weekends and public holidays

We aim to respond within 1–2 business days.

3. Business Address

Mamaraya Limited
Unit 1508, 15/F
158 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong

This is our business contact address. Please do not send returns to this address unless we have provided written return instructions by email.

4. Order and Personalization Support

Many MamaRaya products are handmade and personalized. If you need to correct a name, color, size, shipping address, or other order detail, please contact us as soon as possible.

If your order has not yet entered handmade production, we will do our best to update it. Once production has started, changes may no longer be possible.

5. Returns and Refund Support

Because personalized items are made just for you, we do not accept change-of-mind returns or exchanges for personalized products.

If your item arrives damaged, defective, incorrect, missing, or with a quality issue, please email us within 48 hours of delivery with your order number and clear photos.

After reviewing your request, we will help with a remake, replacement, or refund according to our Return and Refund Policy.

6. Shipping and Delivery Support

For shipping or tracking questions, please include your order number and tracking number, if available.

If your order is marked as delivered but has not been received, please contact us within 3 business days. Before contacting us, we recommend checking with household members, neighbors, building staff, your delivery location, and your local courier.

7. Important Notes

  • Please do not send any item back without contacting us first.
  • Unauthorized returns may not be accepted or processed.
  • Our return address may be different from our business contact address.
  • Please do not send returns to the original shipping address.
  • For shipping details, please refer to our Shipping Policy.
  • For return and refund details, please refer to our Return and Refund Policy.
  • For privacy questions, please refer to our Privacy Policy.

Thank you for your trust in MamaRaya and for supporting handmade personalized gifts.